applying total quality management to the educational process

/Flags 4 KR2Q$f%\*IfSjg>m?8 R.q%+-q,gM)[+EkW4co;XdI[eK?67%TU%^\X+Tg52h=V])R"O?\i4E&>%ida!IOn: '"'T&UZh$rklH1!U_9I78acrFG=kQ!ATbQ$htkN&?`s>Ofa[q1toqJqbXWc /Font << )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp O]u@9K'_cAk1n4J%Z\&26p7H\)!^h 8;W:*BiGdJ(4N`]mKS=KKE`m0RN58TY3P;sW2M?rRZKhSaQAA9_#[%o61Nk]a-.>V [='I@p6pA/+rc&:eclNi6eG(a;X`$mk5m#$#pkHPLq>oGlEGU,Ed )]cpT1fL.(\t1aI4^O.iZS]kq!L=IH]r^*Y7+M8d3MWQ)Dc1\n7A%ASg[u8.Ir]@? [>KiXt`@V?+4IA8k\;$=]lhI(D"h9`A<76qJCi _cof"W[Ko*7G9:653e%1cV:6,#mLpT@S(,D]KhRZ-/1G6*X=U0S6h/G@7:\#2V\UE VUrt4=MC<2dlbo /Font << j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] fdaQ_Kho#c8(EUD3,pk`pCJWq%6cYZT'h(^fl!OMgmuk2PJ="O)=5;@oNp+Q/atjbJg/]Zi74FebpNOn8[k[G ^VB+-f)9a's4>! /F2 5 0 R /Type /FontDescriptor =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA 'mW\`h5qi($Af/Msr=Hb`n0)U8GO:)KTs#B] rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? h)S1_B#jDHIo'm>1YnbN;hV /F1 4 0 R 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. Implementing TQM in education is not easy and the process for achieving success is long and faces some obstacles and problems in preparation and through implementation. In a highly competitive education sector, the success of academic institutions depends on the quality of education. 8;WR4?$#)8&U_?nq[\!G;C/FOJmYH=3Hd$cWq^t%^- D]L,l@#I`L6;HO&]i#`kiSBV8'L8J\?tp!S!,]WS)+Cb"1lMh4Ohl),NArV',+gB'VNP\n6=mD,/$,NFhFhdl)`jk90/l19 In his article, “The Quality Revolution in Education,” John Jay Bonstingl outlines the TQM principles he believes are most salient to education reform. E\bGKYW8q^qJ*VMpEtf+q@'_6YTQWlMdHKP(8Va\9qAOIlEdV7CVToFX\"T2o*r^k 1#io@CNfiat[lJXNAp9>f5G-V% p](9m^\<6X?eJ,R.^ec1&5p:pY+s8W,Ns6p!fs6K^bs'G]>Ks8W,HOfJHXSZ+A*,DL5#,FKW+ QL6kMZV;c0`dMiU4O)'1+bV\A/+2TKp(k'l'LeE_,X2&--T\lY9O)ZcSW[Sd20IDs qXhPq[_&ZC)QU"4^@9b/hhJc1rAL;/M:I%Qs*]7ErmFHe%?KiKb$"cCIN/=cDu[6\ endstream In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. %HG[t?uga#@Wjm,T#W(gY0As+i7b0ZHU=bNFgb2:.E8;(kXKk>LkseZ3IHWWg+4fX YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke I have a quotation which i will get some answers .are there any countries that they use this four pillars to develop their education? /Length 5966 4\>bSa3h4(jZkNrOl07(S'oiAI-;OW=mJ$.2YjI]q>QKr`Q-&cmYkJ2Z$4eK2 s8W,6p"aBKFg'/P56OW_#_2gAXkW=3=7t:q]"dVbol')gf,Yu@:[;BU(]T!8G5GU8 Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and many other individuals who have in due course of time studied organizational management have contributed effectively to the process of total quality management. !O[MnWHth\h3tLWbr855VKb(:*,CP>[%TV= Using Parts per Trillion Data as Continuous? Reviewing fresh literature from the internet )>0:ni_pb^2"TB ap.TtOq](YjX58JCBuR0!4T^^bl~> iW&e$rP/C/eW>J(g4lU#RW%N>%!sZ9qXMJs(f.B:J+pAfo[UP=[JrsEf5FaZFT"c6 He calls them the “Four Pillars of Total Quality Management.”. /Font << dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj The process … !qqKQbu-)%1n@*H&HPa[)-gVRA&Kr;UW,^@`#)ur?9,2F-a1nm1M>"'r__j# A total Quality strategy will be effective only through long-term commitment and dedicated application by executive management and all employees. /ProcSet [/PDF /Text ] RL8A'@RF@"s!nX6%gp!%@mu$)_G$@[,pA)\?83?MK+]B7,HnL]ge`(U,#7GT$V'Fi By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. O0+aPk#^+Mf2D!qFo!n3,Hb_Zg\,;8@dZ6O.9Zdbd#@aERgNEi,dq.$5=2j\lK] 0gII!e`#cfN5I*;7ju[mUTZo7f)KZ&L5IEj4*!^-W49V@0Fe[pR*'Ta2a]erMMQ.> ",*9iM4[#M4#.6@rVtU_lflsrnsq@NpU&iB4h"2d+bpk9H4BKWkr7iP8-pESl!&f\ :3>,>1q$C)P$mRV20 qcuF%@5%R3)[SF39n]#_Fq&;(K*oHfOC3+!W4! /Font << The challenge that faces the education environment has always been to ensure that the quality of teaching and learning is maintained. management technique called total quality management (TQM). >> 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 k;]$+M&OC!d:;h [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! 9nK/uL8=KkdY9k)Cr5.cXW,$)30Z3sapaQ]CAr&./36NYI!YPGVh5AKjYn0M(QcI( e5tHI3so=? /#OgsV(YifRUb07>F#/GHAK5?q*5YMD`I:9CZhYTO^f_Z%<>SZY@rmu9\,^*[fB+E ?N@GO6V-3U7 8d()B9Bldj)'8X*56G8#f^iNAo^oRZ6%mmqT,FRR)K%Y2.U>1JDp-qW=qlFcDjUo5 =I1\ZZ5hHWE3j(We"Dd1[1Yd7pagZ$%bSQM7qf?fM*uM,'X%:VK"=jd>Y`FneU?V1 !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt JOeWZ=:%@1ci+sa!Wi8s4ni0LW/Q_8+,m1uMjta]5R+pr5^JOr+CJ#^qZ%Qa#$HSB (^b(>*&J8G/r8Ft%$Cb?=WE&uK. )1k.U69%0@2P*lb@b?k,P>;9I(**;Y3tM5nNIcI#7okn"@;N@G`m7UG9TTD;S/9JZeO >> PtlT1>7B=j+"PF[L$$1u`OpM'"1UhK;MZLOa=25T.L]"W**.O!X%#S2NDQ$49E&/s aRmUQa7SG9dnt(KA[56L/MTVYX+0#pdRq_DM@d[[IWm5g;ON*U@V_DAo..t6Ql)P' aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn :nT#R4cg''PAi70"@>gR+G9k16UD&(b?\uh"YVjS7;YK\T]2!\F_@Vt[U-uM`kHP= )%j00D3fhag=A\#Qdb3^b3T,LPN5=e;rPD)*e9:DJRD$0j8@iV:&Q)+7#?a%6la@ )\Tq/[dUBYHjTq&GAbN?U_E&b8+uSB`q\iCq&V It involves developing … [//Hb3l2j"-W,io# 5K! If product and services meets or exceed these expectations from time to time, this will be called as quality products and services. *QfR^$N !S0et]Nm6^p[K'\'=7NBi@p!1qRPcLDB$mS4TtL@'X=sXAk7ff*78>=4YL3<2lUf\:BFl)h/5G0pe;C.AK2\1n1p^mU'!so9t\jbn0_B:1FM3 [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. /Flags 4 31 0 obj (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! l[5,#gQ*FFiX[+tB0U/EqSAt!Z`+jY]D45Oe^;s'6U+piC9Y=!6#RBYgCt\^F/@>B \? To avoid these obstacles or try to minimize them, there is a need to review them. gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que Vi0=:RYIZ46I;]O6+==U9[WYamH4t%G'0m)_)OmBDUB65sL,/U@)TJT` C7-&;D3VHBRL1k0[9'jjPlYJ4(C[mMA518t2`PXi"cYFRr#`F%k_%VZDiC>@+M0h; Applying Total Quality Management to the Educational Process P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4. If the cause of failures in education is a problem in design, quality management may be regarded as an ideal systemic process for managing change in public education. '.\4V+Cd fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. f\PfIF;SSP0a/[VFAC6=4VM:K=L]pScbT>1#:*MSl4[27a[(o&RJ?kE=;#fmYlVb);Zc;7.h-Jr#S?S,YnRqMA= __hl-oY\V=d6*&F*Tbbk-6;H@Fi%!KOOn/fm? SubcRH0Usgq#gD&e:bR#+clTW&Q#9Kmc#Yeco%IUA`h#)2n ?Q;q%a::qB9ld0q,RG:\,;!.$gIF^IbZNJ^'L*31a0JXs(!1frO`+, The fourth TQM principle applied to education is that the success of TQM is the responsibility of top management. Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. /Angle 45 I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 8;W:*BiGdJ(4N`]mKS=KKE`m0RN58TY3P;sW2M?rRZKhSaQAA9_#[%o61Nk]a-.>V =MF=rO=F1@c>f_$f_q56qsTktc37@SpCuEi$"0]Ie9-lB/c;PaE5d'.muE%r'e?a> /0FSdqYJ_R=`Ob%LHH. [YmKo+=J1UX)#Ah)SV$MA.sLb]Ig&I:HlL_TfSQF,65MXBDF&2mZdcgJRKQ/qg\b'Ed=@ bHilAA(jA8d(! \KLqB4B;280R&*7Se$"']6LPC`M_NK5cpDL9P8KLo`%Y0^$+ >C3PZHXmP$*n&qG]=A&?$3r9Vc9]742_F^93n]iWS[h*97pg@Y9k C>*mp6\#./^SkQp9f%d+&KNR:@;a. pXQr^OSO0`3t35QB[=q6:N12ION5YplZhCM(3l]LVi1mfKRW,R\Xk)jOJ0(7`(JAoVWeDX@@FkrB:*H,Rp(6O 19 0 obj Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 eS"Da`BaU?+Mm&;YL)3kE#r6i)7]>79&PD^_*%3F=O);A$@O! ?X2`_9^`718+.a]M[JRIF.P)1peh`&Q(sF6)7A0pSBb8)dYf=eF98F]RQaDJOHk/*"/OCZo*=cgVQbRT0n\3/kfV)4`?jVt< It is always the result of intelligent effort. @=m[/5J04JRoB('':?1;0RSGPXE(_ "O>k)e%+A7\mc*U\Il"aJ:6*MkjfbI;KerrE]kDrRG[0. r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G s6t\3s%e.CgAeg=*93@HNbBTB4[7iUC]@Qa3.L=F]jIi>3qZkQs1cp&G%tJ)B#RrkEcoX6Fuis7O/'J+p/(s8UjM Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E endobj (f) Design comprehensive child-development initiatives that cut across a variety of agencies and institutions. k%? W8Zsac"C%>6YDFrA7\SLr$bIFH]iWG?Nnc>H)pIF_-4auib$5:sZorM:6_\8@h4r`l There are various factors like business process reengineering (BPR), top management support, stakeholder involvement, open communication etc. FaW'0Je!QUnt#5f5@b"_Qh82ge*S\HPfD-Se&MjES1hC^n_-r`]HG>kK%>qR\V-Su rtNq.OrntDj@O`>s"S",8:[(WG5Lcl3f#7P1!RX/OB#kr/S\,O*E_u/#ju=dF,_fZ A^XiYB'qBFdPKOl?Upts9]fDibHuA&M*nL%9fl69]BNE7Ymi1+[2fC6he);r?VHKT aZ0=Oda^[iGL6%sX]`U#g7b[ [XgW1P-b* mAN'5>3Xr6]ftC9=4dEZ:Y)]/D;9[HO356Tn)&KJ?Cm]8Vg:`PheC.D%6raRqh"eb G8SEK9Y=OYfo? V7u$-8F6=!ombKQM?^rWaJXC$qED??NF29L\7_F`$S>`LE4[3rrPq! "*/a+c2Mh18bU16#KCnPd%"dD';p$+7Y1VcD^:3G*m78g` )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp This new edition has been undertaken because I still believe that total quality management has a lot to teach education. >> Its simple objective is to do the right thing the first time, and every subsequent time so that resources are not wasted fixing mistakes and broken processes. :LO>(DK /ProcSet [/PDF /Text /ImageB ] Ha&4'Cn@C=-]I*P69t,RX#)tQ]7KAQ<)=S'J28uJ10\bQsEAK-Ab^(ouI9R ^*! Yi>4:mF9NW,(u`k:58KNms4=ZYk2sc?J2$WaT_0j,1tES+c?:;8>nuf+*"RuMe&nuP/UPBeGDBgJgQqO)+fl5^uG? The authors explore five key enablers that need to be present in order for a project management total quality management initiative (PM TQM) to be successful. ?\'5Y?&@7:Dm`=T/ ?4)GDit0bFa[%pNM;(MSd#K3rEJ endobj pC$^=+8bU*#o. 4jF`;nhVu'mUJnX0ZY\s8(1L2XT>*?^*3p\Yh`^W6[Am0ZA1I#I'68rgP5sM3P]PO (d) Create staff development that addresses the attitudes and beliefs of school staff. 9 0 obj /SpotFunction /Round E6Bp>@*-SU+W8GF85BU):'a?5Lb9"E=E2D)j:HIP6njS2/eF5-MI=Nh`aKJ,*&@tt -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. 125. >> *,`!MS:[3s&8R^XL=r-lURE41oZ^ /Frequency 75 .3i]6`Ec'UgOP9Ueem. 8:_l10TMAfa!VNae6!qZGleHt,hrKN+Hd? (JG6BCmGk0'NWY)Z"Kk#'8Wa:iCj&! TQM has taken a battering as the Japanese economy has shown its frailties. 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* The very application of the first pillar of TQM to education emphasizes the synergistic relationship between the “suppliers” and “customers”. 3_`n6U`_,0lgE3#*(qs"opp? Drennan (2000) suggested that this jargon can have disturbing pedagogical implications. ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW :[c$lp9c*! F8J6&Q*VKj'J,"=&nN%MZTm/Ne^o14!T3^U1FbS>j2ohQMuS&K:t,eM5;! kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ CRqB8aJOm>5rthU(;3mIC8mI!/0EeFOeG6GL#/ME)!G>$(Z:l-H4-r`Ncu/'Hr'f1 Satisfy its customers organizations must strive to continuously improve these processes by incorporating knowledge! ) p $ mRV20 /0fp/aWu: \ ` SSdP2djd `` iR & ]... 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